Where the Hotel Lobby Becomes a Classroom
Jul 27, 2026
Kolkata (West Bengal) [India], July 27: At most hotels, the welcome is where hospitality begins. At Taj Bengal this week, it was also where something bigger began -- a partnership that puts young adults with special needs at the very front of the house, greeting guests, serving welcome beverages and discovering, often for the first time, what they are capable of in a professional workplace. It is like a classroom at the front desk with a concierge.
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